Jeremy Macpherson Plumbing

Reviews of Jeremy Macpherson Plumbing

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  Rebecca Mounsey Added November 23, 2020

  ★ ☆ ☆ ☆ ☆
  Terrible customer service. Receptionist was rude, condescending and hard to understand on the phone due to her mumbling. We called another place that were very helpful and understanding. Would definitely not recommend dealing with this place.
  
  Thank you for your apology. Maybe as a receptionist just be a bit more personable and be wary of your tone of voice.
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  Khoa Tuong Added November 21, 2020

  ★ ☆ ☆ ☆ ☆
  Had them fix my Fireplace once. After 1 month, same error message happened. Called them again for warranty. Came out and gave the same diagnosis again, CHARGED FOR ANOTHER CALL OUT FEE and gave another quote for fixing other parts. It is now 3months, and multiple calls and their response was because I did not pay for the 2nd call out fee, they will not fix it. What a joke to deal with. All they want is to charge you as many call out fee as possible. Take my advice and find someone else.
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  Yue Ma Added November 17, 2020

  ★ ☆ ☆ ☆ ☆
  The worst experience I ever had. I booked the repair job via Rannai for a Brivis Buffalo 85XA on 28th July. By 31st July their technician Brandon visited the house. After one hour inspecting and diagnosing, Brandon told me that the issue could be caused by a faulty gas valve. After he charged me $285 he said he will send two quotes to me, one is for the spare part and labour cost, the other is for replacing the whole heater with a new model. I have been waiting for a whole week since then but no emails or phone calls. I called the office the next week, a lady told me since this is the busy season, all technicians are very busy and she said Brandon will send me the quotes for sure. And now, there is another week passes, still no phone calls or emails. I am so disappointed with their services and for sure I will file an official complaint with Rannai about their unprofessional attitude as well. Avoid them.
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  Rochelle Kennedy Added November 13, 2020

  ★ ★ ★ ★ ★
  They haven’t even finished the job and I can’t rate them highly enough. Communication, responsiveness, quality service replacing my faulty 3week old hot water system. Highly recommend this company.
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  Colleen Boland Added November 03, 2020

  ★ ★ ★ ★ ★
  Always available when I need them awesome team of people. Highly recommended

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